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Wednesday, January 7, 2015

The View Retrospective



 Behind Kitchen Doors

 By Amber Fox (Lady Tarnisha of Chimeron)



                 Do you find yourself bored at feasts? Would you like to earn a few Rowan worth of gold? Would you like to contribute to the medieval atmosphere of the event?
                Whether you are new to the Realms, or are just looking for more excitement, I recommend trying your hand at being a Servant. You typically get a full day's wage (and perhaps a patch for your sash). You also get to keep all of the tips you earn, see the excitement as it unfolds behind the kitchen doors and get to meet lots of people. Can’t make toast without burning it? Don't worry. If you can stir a pot, move a platter from counter to table, and chop a carrot, you are well qualified.
                Basically, a Servant is a fellow adventurer who has volunteered to spend most of the event in the kitchen or darting around the feast-hall filling mugs all day. These are not the lowly serfs or wenches you might have at your own keep, so as a feast-goer stay polite or your service could become as substandard as your manners. There is no shame in providing hospitality — quite the opposite.
                In Chimeron we have a long, long tradition of honoring service and hospitality-givers. Queen Meg was a barmaid before she was Princess of Valehaven, Chimeron’s first monarch, or a Knight of the Realms. Lady Dee’s tavern has been immortalized in song, and Lady Cassia's feasts and hospitality were enjoyed by the Realms for more than ten years — both were leading members of Chimeron in years past.
                More recently, Sir Wil Craven McKrye, a member of Chimeron's royal house, is one of the most experienced members of the Servant's Guild. You likely saw him serving at the last feast, or the one before that one. Dame Katasha, Master of the Order of the Spoon, annually opens the kitchens of Folkestone Hall to the public. With such a roster of nobles and knights, how can one say that a hospitality-oriented occupation is lowly?
                To get you started I'll tell you about what is generally expected of servants behind the kitchen doors.
                In years past servants were encouraged to wear black (which hides stains well) but in recent years one’s normal garb has become more common. However, you still want to be practical. Avoid long trailing sleeves or cuffs and be able to get your sleeves up high enough that you can wash dishes. Also avoid skirts that are a tripping hazard or too voluminous, lacing on your lower arms (like bracers) and
other dangly bits that could dip in the food or catch on fire.
                There is also the Servant Sash — a white cloth baldric which identifies you as today's servant, and is a convenient place to store and display your servant patches. No big deal if you don't have one yet — but you might want to make or commission one if you are planning on serving often — a great use for some of the money burning a hole in your pocket.
                Wear comfortable shoes. You will be on your feet all day.
                Arrive on site when requested. Typically servants are expected to arrive 1-2 hours before the site opens to assist in unloading the food, setting the hall, starting the soups and preparing the appetizers and the first complicated course or two. Getting the day started on time or early leads to a less hectic day overall. If the EH/ Feastocrat didn’t tell you when to arrive, ask.
                The Feastocrat and Head Servant know what the plan is. If they need something done and point at you — do it. You are there for them to delegate stuff to, and some things just need to get done. On the other hand, they are really busy and have a lot to coordinate so having initiative is good. You should stir the pot if you think it needs it, do dishes before the sink piles up too much, repeat instructions to other servants, and asking leading questions like, "It is 2pm now. When are the turkey legs going in?" or  “Hey, how long have the kabobs been in the oven?"
                Feastocrats tend to forget to eat, drink and take breaks. During the slow times make sure you remind her/ him to do these things. Lady Cassia was particularly bad about overworking herself — she literally broke both of her feet as a result of one particularly long feast. Swooning from dehydration or low blood sugar are also counterproductive.
                Servants are expected to follow proper sanitation and avoid cross-contamination. Wash your hands often. Pay attention to where you lay your spoons and knives down and clean up after your projects - especially when dealing with raw meat. Don’t stir the vegetarian soup with the meat ladle  or lay it in the puddle of meat soup. (Some vegetarians are that way because they are allergic, not by choice or to make your life difficult.) Contaminated utensils and surfaces need to be re-washed.
                Nuts and peppers have oils that can persist on improperly washed surfaces. This can cause otherwise "safe" food to be dangerous. Be careful where you set these foods or contaminated utensils down, keep them separated from other items and wash twice (with soap) anything they touch or contaminate. There might be other allergies to contend with as well. Dairy, onions, corn, and apples, to name a few and not all of them are pre-reged. If you keep all dishes uncontaminated then it’ll be easier to identify what is safe for the person to eat. Be honest if there has been contamination — no one likes a trip to the hospital.
                Ask before throwing away packaging with labels such as cracker boxes and soup cans. A feast-goer might need to read them to see if that brand is allergen-free.
                Be prepared to deal with "disaster." Every feast has a disaster of some sort (some have several). No running water, the meat is still frozen, frost-damaged veggies, forgotten items/ingredients, someone needs a band-aid, the oven won't light, meat that cooks twice as slow as it should or ends up burned on one side, and so on. Don't panic, and remember that the show must go on. If the problem is dealt with well the feast-goers won't even know that there was a problem in the first place. All they will see is a lovely finished product.
                It is smart to pass some of your tips on to the servants who mostly stay in the kitchen to do the dishes, re-fill the drink pitchers, or other tasks you don't care for. For instance, Dame Brin does more than her fair share of the dishes, which works out great because I loathe that job. The last thing I want to happen is for Brin to decide that her pouch is too light or that she is under-appreciated after only two hours of dishes and re-assign herself to filling glasses. If that happens it might become my turn to scrub pots. Eww! I gladly spend up to half of my tips on keeping the hard-working, kitchen-bound servants happy.
                When you go out into the feast-hall, pay respect to the High Table. The people sitting at the High Table typically include the host, the host's honored friends or the nobles that the host is sworn to. Visiting nobles that the host wishes to honor might also get a place at the high table. Whether you are sworn to these nobles or not, it is likely that most of them outrank you, and that one of these people controls the payroll and/or rules the land you are standing on. It would be a pity to end the day with an empty pouch or to have an encounter with a local sheriff.
                Part of respecting the high table is presenting all food to them first, allowing them to be served each course first before serving any food to the rest of the feast-goers. You also want to take more care in keeping their glasses full, anticipating their needs and swiftly giving their requests a higher priority.
                "SERVANT!" is typically called when someone has a need they wish to be met immediately, and with high priority. All servants should answer this call as quickly as possible. To get there a bit faster, some people slide in the last few feet on their kneepads. Be safe in your speed — don't knock people over and put the drink pitcher down if you need to. The first servant(s) there likely will get the job (and the tip) but a slow overall response leads to lower tips.
                Actively serving a course, being on a mission for the high table or already being on a “SERVANT!” mission are all good reasons to allow another servant to answer the call. Even if you already have a mission you can choose to add to the atmosphere of quick service by rushing over too, but allowing another to take the job or get there first. The Feastocrat will likely use this call to gather in the drink-servers into the kitchen or to present the servants to the high table so that they may receive their pay, so be sure to always keep an ear out.
                In general you want to keep the feast-goers well watered, take away the serving dishes of old courses, and run small errands such as second helpings of soup, more honey butter or bread, etc. Larger tips will be earned for filling special/odd requests, remembering details (what color of drink a person likes or their dietary restrictions), keeping their cup well filled throughout the day, and generally being on-hand with what they need. Preferential treatment can also earn bigger tips, however catering to just one person too exclusively might make your service to other feast-goers suffer, losing you money in the long run.
                Lastly, remember to take care of yourself. Drink plenty and sit down and eat at least 2 of the courses during down time. You can also take short breaks to go out and hit a tourney, or chit-chat with friends when the kitchen quiets down. But don’t stray too far, or stay away too long — the kitchen never stays quiet for very long.
                I hope that this article has given you a leg up for the first time you don a servant sash, or at least some insight into what goes on behind those kitchen doors.

Originally published in The View from Valehaven, 2nd Edition, Volume 4, Issue 1, January 2007.

[Editor's note:  Lady Cassia no longer actively plays the game, but was for a long time one of the premier feastocrats in the game, and responsible for mentoring and developing many other feastocrats as well (some of whom are still active today). Dame Katasha, after many years of running the annual Feast of Folkestone, turned the reins over to Lord Malaki (also a Master of the Order of the Spoon) in 2010, and he has been serving ably as feastocrat since then. The Servant Sash, as well as feast patches and the "servant slide," are older traditions of the "Southern Realms"-style of feasting. Each servant was given a white sash at his or her first feast  to signify his or her status as a servant. At the end of the feast, when payment was awarded, the servant was also given a specially designed patch to represent his or her service at that feast. These patches were then sewn to the white sash not only as a point of personal pride for the servant, but also as an outward marker of his or her level of experience at feasts. While the use of the sashes has mostly fallen out of custom, you can still see some servants wearing them at those feasts considered traditionally "Southern," including Feast of Chimeron and Feast of the Leviathan. Some very experienced servants even have two sashes, to hold all the patches! As the tradition of sashes has fallen out of use, so too has the tradition of patches but again, these are still handed out to servants with payment at some feasts. If you look at the Leviathan banner at the next Feast of the Leviathan, you will see a row of patches sewn there, one for each year that the feast has been running, including the current year. The "servant slide" is also no longer commonly  practiced, although you might be lucky enough to witness one every now and again, performed by those servants who still remember the custom.]